Shipping policy

 

At Helio, we are committed to processing and shipping orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Delivery Times

• Spain: 7–12 business days
• European Union: 5–11 business days

Delivery times are estimates and may vary depending on destination and carrier performance.

Shipping Costs

We currently offer free shipping within Spain and to European Union countries included in our shipping zones.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Delays

While we strive to meet the estimated delivery times, delays may occur due to shipping carriers, customs procedures, weather conditions, public holidays, or other circumstances beyond our control.

Contact

If you have any questions regarding your order or shipping information, please contact us at:

contact@heliohat.com